When volunteer Margaret* was first matched with aged care resident Joan*, neither could have imagined how much their weekly visits would come to mean. Over time, the two developed a strong bond built on shared stories, laughter, and trust.

When Margaret took a short holiday, she continued to stay in touch with Joan by sending weekly postcards from her travels. Joan looked forward to each one, proudly displaying them around her home. Upon Margaret’s return, the pair spent hours reminiscing over travel photos and catching up on everything that had happened while they were apart.

Their friendship is a shining example of the impact that regular social connection can have on older Australians.

Through ACVVS, volunteers like Margaret provide much more than companionship.

They offer a sense of belonging and community that can greatly enhance quality of life.

The Aged Care Volunteer Visitors Scheme, coordinated locally by the Hervey Bay Neighbourhood Centre, matches volunteers with older people who may be feeling isolated or lonely.

These simple, regular visits help to foster meaningful relationships and remind older community members that they are valued and remembered, Maureen Hall, HBNC’s Aged & Inclusion Manager, said.

“Stories like Margaret and Joan’s show the true spirit of the program,” Maureen said.

“It’s about friendship, empathy, and human connection — things that make all the difference.”

*Names have been changed for privacy.

LEARN MORE ABOUT ACVVS

The Aged Care Volunteer Visitors Scheme is funded by the Australian Government.