Services QSTARS Tenancy Advice Service: Supporting Fraser Coast Renters The QSTARS Tenancy Advice Service is here to help renters navigate their tenancy journey. Whether you’re dealing with a tricky housing situation or just want to understand your rights and responsibilities, our team is here to support you every step of the way. Visit the QSTARS website How We Can Help We partner with Tenants Queensland to provide practical advice and support to tenants, particularly those facing tough times. Our goal is to ensure that everyone understands their rights under the Residential Tenancies & Rooming Accommodation Act and has the tools to resolve tenancy issues with confidence. Here’s how we can help: Know Your Rights: Get clear, practical advice about your responsibilities and rights as a tenant. Resolve Tenancy Issues: We assist with a wide range of tenancy challenges, including rental disputes, maintenance concerns, and understanding your lease. Build Connections: We work closely with other local services to ensure you have access to the right support for your situation. Advice Empowers Tenant to Address Unsafe Housing Conditions A local tenant, Sophie*, contacted QSTARS Tenancy Advice just six weeks after entering a new rental agreement, frustrated by repeated unresolved repair requests for mould and other issues that were impacting her health. READ MORE Who We Can Help The QSTARS service is available to: Tenants and Residents: If you’re renting, living in a share house, or in other residential arrangements, we’re here to assist. Support Networks: Someone can call on your behalf (with your consent) to help address your tenancy concerns. Please Note: We’re unable to provide advice to landlords, agents, co-tenants in disputes, or tenants acting as landlords. How to access services If you’re a tenant in the Fraser Coast/Wide Bay/Burnett region and need advice, reach out to QSTARS on 1300 744 263. Let’s work together to ensure your housing situation is fair and manageable. Visit the QSTARS website